Refund policy

This policy explains how payments for VisitorDetector subscriptions work and in which rare cases we return money. Please read it before you subscribe.

Last updated October 19, 2026

All payments are final

VisitorDetector is a subscription service billed monthly or yearly in advance. All payments are final and are not refunded, in full or in part, including for unused time, unused limits or a plan you did not use.

Cancellation

You can cancel your subscription at any time from your account. Cancellation stops future renewals. It does not refund a charge that was already made, and your access continues until the end of the period you paid for.

When we return a payment

We refund a payment only in these cases.

Duplicate charge. You were charged twice for the same subscription period.
Unauthorized charge. A charge was made without your permission and this is proven, for example after we review the case with you.
Complete service failure. The service was unavailable for the whole paid period through our fault.

Any other request is outside this policy.

How to ask

Email [email protected] within 30 days of the charge. Include the email address of your account, the invoice number, the date and the amount, and a short description of what happened. We review every request and reply by email. An approved refund goes back to the original payment method.

Withdrawal for consumers in the EU

The service is designed for businesses. If you are a consumer in the European Union, you normally have a right to withdraw from a contract within 14 days. At checkout you ask us to start the service immediately and confirm that you know your withdrawal right ends once the service has started. After that confirmation, the withdrawal right no longer applies.

Subscriptions, renewal and cancellation are also described in the terms of service. Plans and prices are on the visitor identification pricing page. Questions go to [email protected].